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Connection difficulties with Fitbit and WiFi

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‎04-09-2020 09:37 - last edited on ‎04-26-2020 20:19 by Fitbit Moderator

‎04-09-2020 09:37 - last edited on ‎04-26-2020 20:19 by Fitbit Moderator

Wi-Fi so not stay connected, as soon as I go to a different page,so I can't connect my wearable. HELP

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎04-26-2020 20:18

‎04-26-2020 20:18

Hi @bfcow20, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which Fitbit device are you using? When was the first time you experienced this connection issue with your WiFi and how many times since then? I suggest you to check the information that's specified on: Why won't my Fitbit watch connect to Wi-Fi? and let me know if the issue persists. 

 

Keep me posted and let me know if you have any additional questions.

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‎04-28-2020 15:26

In response to RicardoFitbit

‎04-28-2020 15:26

I am currently having the same issues my versa lite will not sync or connect to WiFi I have uninstalled reinstalled unpaired and repaired and nothing so I am a premium member and can't even use the app

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