Connection difficulties with Versa

[TamGG]

In January or February 2020 I had contacted Fitbit about a battery issue I had with my Versa. A refurbished replacement was sent out as mine was under warranty still. The warranty on my original Versa has now expired but I am not happy with the performance of this "new" device. It doesn't appear to sync continuously like my other one did, and when I try to make it sync, it usually takes 3 tries as it has to locate the device each time!!!

I have been exercising and it loses connection and then can't measure stats of my exercise. 

This is more frustrating by the day. Is there a way to improve the connectivity? Is there something wrong with this refurbished device, and if so...what can be done?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @TamGG,  it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for all the details that were shared. If you're experiencing syncing difficulties with your device, can you please let me know which phone are you using? I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Looking forward to your reply. 

[TamGG]

I have the Samsung S10 and have been through all the steps. I've stopped the fitbit app...I've uninstalled it and started from scratch, I've made sure both my phone and device have the most up to date software and I've restarted both devices. Nothing seems to improve the operation of it. Locating the Device has become a phrase that stresses me out.

Tamra