Couldn't connect for live data?

[DannyWB]

Getting message "Couldn't connect for live data" after trying to sync Charge HR. Also, the blue antenna symbol blinks for a few seconds. What does this mean? Couldn't connect to the tracker or the cloud? I restarted the phone and the tracker, and logged in again, but no luck. Steps are updating, but HR is not. Any ideas?

[DannyWB · Accepted solution]

After trying all of the troubleshooting steps, I finally did factory reset.  That seems to have fixed it.

[Walt002]

I'm having the same problem. Started after the last fitbit update 😞

[ErickFitbit]

@DannyWB Thumbs up for trying out the factory reset. Glad it resolved the issue.

@Walt002 I recommend confirming that your tracker is paired to your account. You can confirm this by confirming that a tracker shows in the Fitbit App like shown in the screenshot below. 

[JCPRUITT]

Mine is can not connected either, an HR, and only started after last update. It is connected to my account as shown. Will be the 2nd reset on this in 6 months. The SHINE products are starting to look better and better

[Montserrat]

Do you lose all your data if you do a reset?

[DannyWB]

I've done both the simple reset and the more complex factory reset. When I did the simple reset, I didn't lose any data.  It was like rebooting.  One time when that didn't fix my problem, I did the factory reset, and that fixed my problem.  I did lose the data that I had not been able to sync, but everything up to my previous successful sync was still there, stored in the Fitbit cloud, I assume.