Hello there @TennaF, nice to have you here as a new member of the Fitbit Community!
I was reading your post and I'm wondering how often is this happening? Is this issue limited to your tracker's data or is in general including the app information? Are you logging any other exercise that could override the distance? Is this related to an specific exercise or the issue is over the total distance?
Note that the app sometimes might present a delay to compile your data. My recommendation is to review your app later to see if the distance has corrected itself.
If the meantime or if the issue persists, try to do the following steps: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Hope this helps and keep me posted how it goes.
Roberto | Community Moderator"Great things are done by a series of small things brought together.” What's Cooking?
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer