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Dashboard not resetting after sync

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‎01-25-2017 04:14

‎01-25-2017 04:14

Last night the clock on my HR2 reset itself for four hours earlier.  When I finally managed to correct it it was a little after midnight local time.  After I figured out the wrong time problem I synced my charge HR.  The problem it updated all of yesterday stats to today.  How do I start today with fresh stats?

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‎01-26-2017 04:10

‎01-26-2017 04:10

Hi there @valid28, good to see you have joined to our Fitbit Community. The issue with this error is that the steps are carried over to the next day and it cannot be corrected until next midnight.

 

When your stats go back to zero, this function is automatically managed by your timezone and there is no way to manually reset your numbers.

 

I wonder if the issue persists on a daily basis?

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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