12-08-2019 10:04
12-08-2019 10:04
Very disappointed after speaking to customer service and a supervisor that no one claims that can recover data just accidentally deleted from fitbit dashboard. Have asked to speak to IT and told they do not have an IT department. Only advice is manually log, which does not accumulate for badges, overall daily awards, etc. Anyone else have any thoughts or ideas. I know data is still on my charge 3 tracker.
12-08-2019 10:13
12-08-2019 10:13
Give us some context. Are you talking about losing years worth of data or just a day or a workout?
12-08-2019 12:02
12-08-2019 12:02
It was 1 workout for a 5K run
12-08-2019 15:20 - edited 12-08-2019 15:23
12-08-2019 15:20 - edited 12-08-2019 15:23
Hello @Mewfit, welcome to the Community Forums!
Thanks for taking the time to share your thoughts and personal experience with Customer Support team, I totally understand how frustrating this matter can be for you. Please note that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared is really appreciated and helpful for us to evaluate our procedures.
Just as our Support team advised, if you accidentally deleted a workout, you can only manually log that information so it can be reflected into your account.
@JohnnyRow Thanks for your Support!
Let me know if you have any additional questions.
12-08-2019 17:16
12-08-2019 17:16
12-11-2019 18:45
12-11-2019 18:45
Hello again @Mewfit, sorry for the delayed reply.
I appreciate all the details that were shared in your post, I'm sorry to know that your exercise was accidentally deleted when you were trying to add a virtual race. As it turns out, it's not possible to log the activity that was accidentally deleted in a different way than manually logging it with the steps that are specified on: How do I add, edit, or delete Fitbit data and activities?. However, just as you stated in your post, when you manually log the activity your overall steps and your badges will not be updated.
My apologies for this, don't hesitate to contact me back if you have additional questions.