help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device instructions - Unable to use other features

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-03-2018 05:14 - last edited on ‎05-05-2018 09:51 by Moderator Alum

‎05-03-2018 05:14 - last edited on ‎05-05-2018 09:51 by Moderator Alum

Device has synced to phone but that's all. Can't get it to turn on or.do display the watch function or other features. Any ideas???

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
1 REPLY 1

‎05-05-2018 09:50

‎05-05-2018 09:50

HI there @Carrottop50, welcome aboard to the Fitbit Community! I'm wondering which tracker are you using? When you mentioned the display doesn't turn On, you are referring the tracker doesn't respond even if you are pressing the buttons on tapping on top of the display? Can you see your stats in your tracker's display?

 

Have you tried to reset your tracker if this is unresponsive? In case you haven't please try this help article:How do I restart my Fitbit device?

 

If you just need information in how does it work your tracker you can find the product manual in our help section http://help.fitbit.com/. Just select your tracker and you will see the product manual to see or download in PDF.

 

See you around and keep me posted how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes