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Device lock message

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‎04-29-2020 18:35 - last edited on ‎05-03-2020 15:20 by Fitbit Moderator

‎04-29-2020 18:35 - last edited on ‎05-03-2020 15:20 by Fitbit Moderator

Without changing anything I woke up one day to a "device lock" message on my watch when I tried to swipe down for info.  Watch all five me time and stats but I can't access anything else. At idea? 

 

Moderator edit: Subject for clarity 

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‎05-03-2020 15:19

‎05-03-2020 15:19

Hi @MelissaRic, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Fitbit device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your device and also, for a better understanding of this issue, please send me a picture of the "Device Lock" message on your Fitbit. 

 

Looking forward to your reply, let me know if you have any additional questions.

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