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Device not clearing notifications

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‎07-12-2019 21:31 - last edited on ‎07-14-2019 14:33 by Fitbit Moderator

‎07-12-2019 21:31 - last edited on ‎07-14-2019 14:33 by Fitbit Moderator

I get notifications from my phone, they come in, but they don't clear out after I 1) clear them from my phone or 2) clear them from my versa.

 

Notifications also seem to stop coming in after a set amount of uncleared notifications. 

I'm using Pixel 2XL, running the latest update, though this issue have persisted since I got the watch sometime ago. 

 

Moderator edit: Subject for clarity 

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‎07-14-2019 14:32

‎07-14-2019 14:32

Hello @Vin8tan thanks for bringing this to my attention, it's nice to see you again participating here in the Community Forums. Let me give you a hand with your notifications concern.

 

Seems odd that you're experiencing this situation, even more when the Google Pixel 2 XL is a compatible device with our products and services. To better assist you, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to restart your Versa following the next steps:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Let me know if the steps above clear the notifications on your device, i'll be around if you need anything else. 

Best Answer