help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not found

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2020 12:25

‎04-22-2020 12:25

I check my stats with a Samsung Galaxy tablet - it is completely up to date. My fitbit Charge 3 has been working fine for ages but a few days ago is suddenly showing up as device not found. Say what?  Can someone tell me the best way to sort this out?

Best Answer
0 Votes
1 REPLY 1

‎04-22-2020 12:30

‎04-22-2020 12:30

Hi @CynthiaKP  your post will be moved to the Android area of the forum, for more relevant responses.

 

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes