Didn't receive Happy hill badge

[Shamrock1979]

I have accumulated over 10 floors pretty much every day and somehow haven't been awarded the badge yet. Anybody else? Any ideas???

Moderator Edit: Clarified subject

[animald]

Breath works on and off for me, likely needs to be be held firmly to the wrist for it to work

[RodrigoMFitbit]

Hello everyone. Thanks for your posts about the floor badges. 

Please note that this situation is under investigation. In order to have concrete information, please be so kind to share the following:

• Smartphone model (seems Pixel Watch users are the most affected)
• Android app version
  • Open the app. Tap on the gear icon and the on "help and support". There you can find the app version. 
• Android Version on your smartphone

Thank you very much in advance. 

[MomentsNotice]

Pixel 7 Pro

Pixel Watch 1

Fitbit: App version 4.14 (110045073) - and every released update since I first downloaded the app on November 21, 2022.

Phone: Android 14 - and 13 previously.

Watch: Wear Android 13 - and 12 previously.

[MiniSumo]

Pixel 7a / Watch 2

Fitbit App 4.14 but equally applicable to the previous app version

Android 14 / Wear OS 4.0

Floors are recorded in activity for all days.

Failing with other products in the "family" kinda sucks, is it a family glitch that's also killing the GPS/battery too?

[Crabucino]

Pixel 8 pro

Pixel watch 2

App version 4.14

All with the latest updates

[RodrigoMFitbit]

@MomentsNotice @MiniSumo @Crabucino Thank you very much for your reply and the details. I will document this accordingly and let you know once we have more information. Thanks again!

[Sraddant]

Google pixel 8 pro

Pixel 2 watch

Version 4.14 (110045073)

[RodrigoMFitbit]

@Sraddant Thank you very much for the requested information. As soon as I have more information, I will let you know. I appreciate your patience. 

[Mez90b]

pixel 8 pro (android 14) 

pixel watch 2  (android 13)

fitbit version 4.14 (110045073)

Edit may 2024.   Fitbit app version 4.17

[Mez90b]

I've had 10+ floors most days and have not received happy hill. 

I have at least 2 days every month over 25 floors and at least 1 day this month with 35+ floors in fitbit and haven't received any floors badge. 

The floors recorded on pixel watch 2 just don't translate to Fitbit badges. 

[MiniSumo]

I've resolved my problems.

Happy Hills aside, with all the other issues (inconsistent tracking, random rapid battery drain etc) my retailer accepted this was a defective device and offered a return.

Noting the history of Fitbit issues that have come out of the wood work with colleagues devices, I've now pleased to say I'm a Garmin user - this is so much more data rich and better supporting my wellness journey. Whilst not without niggles, it's appearing so much more reliable and I'm not looking back.