10-08-2019
06:54
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10-09-2019
15:31
by
RicardoFitbit
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10-08-2019
06:54
- last edited on
10-09-2019
15:31
by
RicardoFitbit
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Why won't my Fitbit sync unless I delete it from connected devices and shut down the Fitbit and restart?
Moderator edit: Subject for clarity

10-09-2019 15:31
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10-09-2019 15:31
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Hello @Lorie2, welcome to the Community Forums!
First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.
Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.

