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Difficulties syncing device

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‎10-08-2019 06:54 - last edited on ‎10-09-2019 15:31 by Fitbit Moderator

‎10-08-2019 06:54 - last edited on ‎10-09-2019 15:31 by Fitbit Moderator

Why won't my Fitbit sync  unless I delete it from connected devices and shut down the Fitbit and restart?

 

Moderator edit: Subject for clarity 

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‎10-09-2019 15:31

‎10-09-2019 15:31

Hello @Lorie2, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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