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Difficulties syncing device

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‎10-12-2019 16:37 - last edited on ‎10-13-2019 19:25 by Fitbit Moderator

‎10-12-2019 16:37 - last edited on ‎10-13-2019 19:25 by Fitbit Moderator

when i had this fitbit charge 3 it worked just fine for me til October the 1st of this year it will be a year in two months. Started in October 1st it wouldn't sync to  my phone and then it just won't do it so i message fitbit on facebook they told me it maybe my phone so why i didn't have problems til this month. when i got someone wantting it so i wen to the fitbit inspairn sorry for the misspelled but it works just fine right now. But i think they need to put on the box what kind of android it will contect cause i do read the box

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎10-13-2019 19:24

‎10-13-2019 19:24

Hello @Marie39,  welcome to the Community Forums!

 

Thanks for the information that was shared in your post. Please note that even though a mobile device is not listed as compatible with our products and services, most of the times such devices work properly with Fitbit devices, however, we cannot ensure that they will always work in such way due to Fitbit app, device and Android updates. That said, this is the reason why we always recommend our users to use compatible mobile device to avoid any connection difficulties. 

 

Let me know if you have any additional questions.

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0 Votes

‎10-14-2019 02:28

In response to RicardoFitbit

‎10-14-2019 02:28

I gave it to a friend to use and she had a better phone than I did and I still would not work for her so I told her go to Walmart to get her a new one. I just want you all to know the problems I was having.

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‎10-14-2019 02:40

‎10-14-2019 02:40

I am having the same issue... also happened around the 1st week of October.  It no longer syncs.  I restarted phone, logged out and back into FitBit. What is  fitbit inspairn?

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0 Votes

‎10-14-2019 02:45

In response to LunaATic

‎10-14-2019 02:45

Fitbit inspire I like it so far

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‎10-15-2019 20:00

In response to Marie39

‎10-15-2019 20:00

Thanks for your reply @Marie39 and welcome aboard @LunaATic.

 

If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile devices that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Please make sure that your mobile devices are compatible with our products and services because a compatibility concern can cause connection difficulties.

 

Keep me posted, I'll be around if you need anything else.

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