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Difficulty trying to connect my watch to my phone.

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‎08-15-2016 21:20

‎08-15-2016 21:20

After having sync I tried connecting my watch to my phone but it wouldn't connect, the instructions on the screen said hold tight but I don't know what to hold I tried holding the different buttons on the watch but it wouldn't connect to the watch . Need help figuring this out
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‎08-16-2016 21:36

‎08-16-2016 21:36

Having the exact same problem with my charge hr. The app can't find my device and says I have no device.
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‎08-17-2016 04:32

In response to Bgrizz

‎08-17-2016 04:32

Welcome to the Community @Telisl4 and @Bgrizz. If your trackers are not connecting with your phones, I recommend checking if they are compatible mobile devices. If they are not, that's why you are having problems connecting your trackers with them. If they are compatible, follow our syncing troubleshoot.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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