Dim profile pic, calorie intake is not registering on the Fitbit app

[Frusr]

My profile is not hi-lighted and my calorie intake is not posting.  I have  luxe and am on an android a10

Moderator edit: Subject for clarity.

[RodrigoMFitbit]

@Frusr Welcome to the forums. 

Please excuse the delayed response. I imagine the profile picture does not look as bright as the original. Have you tried changing the profile picture again? I just changed mine and it was not dim. Did you check the profile picture on the Fitbti.com website too? Is it dim there too? Regarding the calorie intake, after you enter it, intake remains at 0? I would make sure that the Fitbit app is up to date. 

Have a nice day!

[Frusr]

Since it is now configuring all kinds of things like calories remaining, etc, instead of having to recharge every 5 0r 6 days, I am having to do so every other day. Can I change that ?

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[RodrigoMFitbit]

@Frusr Thanks for the swift reply and the update to your current situation. 

In this case I recommend you check this help article out: What are tips to extend my Fitbit device's battery life?. Here you find tips to extend the battery life. I can see now that you still have the default avatar for the profile picture. Is that the one you say is dim? Have you tied uploading another picture already? 

Have a nice day!

[Frusr]

Thanks for responding. I took the battery charging advice and uploaded a picture. Will see what happens. It seems to be constantly syncing at times. Will see what happens going forward. I see that there seems to be a chip problem with my model that is being addressed.


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[RodrigoMFitbit · Accepted solution]

@Frusr Thanks for the reply. Understood. Do you mean a chip problem with your smartphone?

If syncing issues arise, you can try the tips here: Why won't my Fitbit device sync?. Please keep an eye on your Fitbit device. Keep us posted. 

Have a nice day!