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Distance on map doesn't match summary?

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‎04-17-2020 08:57

‎04-17-2020 08:57

I don't understand why th

Screenshot_20200417-165502_Fitbit.jpg

 

Screenshot_20200417-165458_Fitbit.jpg

 

e distance on my summary page does not match the More detailed page on the app?

Summary suggests a 5.2km run. The detailed page suggests 5.57km....

 

Which is correct? See screenshots

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2 REPLIES 2

‎05-01-2020 19:02 - last edited on ‎08-05-2025 10:35 by Fitbit Moderator

‎05-01-2020 19:02 - last edited on ‎08-05-2025 10:35 by Fitbit Moderator

Hi @nickmax1, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the screenshots that were attached into your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using and which Fitbit as well? In the meantime, please try the following to keep everything updated:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

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‎05-01-2020 23:43

In response to RicardoFitbit

‎05-01-2020 23:43

I used to get this job the Android app with my S9/charge 3 but my S20 , same Fitbit is ok now. 

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