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Don't have connect with my new samsung phone

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‎01-15-2019 21:07

‎01-15-2019 21:07

Please,help to connect with Samsung A8,please

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1 REPLY 1

‎01-17-2019 03:51

‎01-17-2019 03:51

@Siveronika Welcome! It's good that the community is growing! Sorry to hear that your Fitbit device isn't syncing with your phone. Which Fitbit device do you have? Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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