02-24-2018 11:24
02-24-2018 11:24
Hi, I just got my Ionic a week ago and I am not able to see my heart rate on the app in my phone, always said resting bpm,
Suggestions? Thanks
02-26-2018 04:30
02-26-2018 04:30
Hello @blue33, nice to have you here in the Fitbit Community, welcome aboard! Is your heart rate being display on your Fitbit Ionic? In the Fitbit app are you seeing a message saying "No Measurements"?
If the issue is only in the Fitbit app, make sure your tracker is connected in real time, otherwise the tile will display your resting heart rate only. If you access to the heart rate tile you'll see your heart rate history previously synced by your tracker.
Let me know more details if the issue persists.
"Great things are done by a series of small things brought together.” What's Cooking?
12-15-2018 11:56
12-15-2018 11:56
How do I make sure that I am connected in real time? I have this same issue and none of the fixes have worked