Double posting of flights of stairs

[Kkoel]

When my fitbit syncs it ahows the doubled number of stairs on the app main page.  My actual count is correct on the fitbit and in the stairs details.Shows 16

Shows 8

[LanuzaFitbit]

Hello @Kkoel! Thanks for joining the Community and posting those screen shots.

Perhaps it is some sort of miscalculation by the main page. I'd recommend that you try to log out of the app and then log back in. Regularly this helps whenever the app is not getting you the correct information or is not loading up correctly. 

Please try that and let me know how it goes! 

[Kkoel]

I've tried it a couple times and it didn't fix it.

[ankerous]

I don't mean to try to hijack somebody elses thread but today I realized my replacement Blaze I received last week is also having this issue.  It is counting the flights twice in the same fashion and I have logged out and in both from the website and the app.  I also restarted my Blaze and it added about 4k steps and some additonal flights out of nowhere and while my One and the app/website show the correct steps, the Blaze does not.  Disappointed the replacement I received seems faulty right away.

EDIT:  I tried one last thing.  I removed the device from my account and re-added it.  After going through that process and syncing again, it seems to have fixed the issue going back a week with the duplicate flights and also fixed the added 4k steps problem.  Perhaps you can try removing and adding it again to see if it can fix it for you as well.

[LanuzaFitbit]

Welcome to the Forums @ankerous! Thanks for reaching back @Kkoel!

@Kkoel let's try to do what @ankerous mentioned.Remove the Fitbit from your account and then pair it once again.

To remove it from the account you have to acces the account tab, select your tracker and then scroll down to the bottom. There you should see a button to remove it.

Once you're ready to pair it up again, go to the account tab and select the 'Set Up a New Device' option and follow the instructions on the screen.

@ankerous Thank you very much for sharing what you tried! I will definitely keep it in mind in case anyone else is experiencing the same situation.

Let me know if you have any further questions!