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ECG App isn't working in my new Fitbit Sense

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‎07-19-2022 01:56

‎07-19-2022 01:56

Good Morning

 

i have already uninstalled and reinstalled the app at least 4 times. Any time i activate it in my watch it sends me a phone notification.  Once i click on that, nothing happens. It will not open the fitbit app and even if that app is open there is no reaction. 

 

Watch: Fitbit Sense

Phone: Pixel 6

Android Ver: 12

Is there anyway I can get some help?? I was looking forward to using this. Thanks in advance. 

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2 REPLIES 2

‎07-19-2022 05:35

‎07-19-2022 05:35

If you just got this, you might have to wait a few days for a firmware update to get all the features working.  When an update is available, your phone app will give an obvious notice and tell how to install.  I suggest just wait a few days before panicking.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-01-2022 17:59

In response to JohnnyRow

‎08-01-2022 17:59

Thanks so much Jonny. Will be looking out for it 

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