ECG app on pixel watch 2 does not work

[brunooozz]

I am trying to use the ECG app on my pixel watch 2. It just asks me to open the app on the phone. Then, it just opens a splash screen with information about the feature. I press ok, and it just says that no measurement has been done. I tried forcing stop, cleaning cache, restarting. Nothing works. I am in a compatible country. Everything is up to date.

[LZeeW]

@brunooozz   I moved your post to the Android app forum, a better fit for this issue.  I hope a fellow PW user can help you.

[RiekoC]

Hello @brunooozz 

I know that you said that you're in a country where the ECG app is supposed to work. Please let us know which country. 

[dhart11]

Mine has not worked for at least a few days. Pixel Watch 2, June update, United States.

Fitbit ECG would have me open the Fitbit app. That took me to a page explaining the heart analysis, and that is it.

I uninstalled both the Fitbit ECG and the Fitbit app. After reinstalling the behaviour was the same. Now Fitbit ECG will not open at all on my Pixel watch 2. I just see a black display and I cannot access anything else on the watch.

[dhart11]

Just after posting here I took another shot at getting Fitbit ECG to run, and succeeded.

On my phone I open Settings-Apps. I selected Fitbit app, deleted cache AND data. Then I uninstalled it.(did I have to uninstall, I do not know)

I removed the Fitbit ECG app from my phone, and restarted it.

I reinstalled the Fitbit app on my phone and logged back into my account.

I reinstalled the Fitbit ECG app on my watch.

After this the Fitbit ECG worked.