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ECG not working on Charge 6

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‎02-06-2024 14:24

‎02-06-2024 14:24

I have just setup my new Charge 6.  App says ECG function is ready to use and to 'setup on device' . This is shown in health assessments tile. However device says go to discover menu on App, but there is none. Any help appreciated. 

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‎02-07-2024 08:24

‎02-07-2024 08:24

Welcome to the community forums @Essky 

Thank you for taking the time to share the inquiry regarding Ecg app. Sorry to know the inconvenience. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, take a look at your inbox or spam folder and keep in contact with Support. 

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‎02-07-2024 17:47

In response to ManuFitbit

‎02-07-2024 17:47

I was about to take device back to shop for refund. After a lot of wasted time trying many fixes posted online I have managed to get the ECG app to connect with device. Think what I did was to go into google menu and I noticed even though my location was set to Australia the 'auto select location ' option was not switched on, I switched it to auto and that seems to have fixed problem.. good luck.

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