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Error 963 while opening Google Play

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‎09-05-2018 07:47 - last edited on ‎09-06-2018 05:15 by Fitbit Moderator

‎09-05-2018 07:47 - last edited on ‎09-06-2018 05:15 by Fitbit Moderator

Hi,

   I have a Motorola Z phone.  At first, my Versa was communicating fine with the Fitbit app on phone, but then over the weekend, Fitbit app kept closing, so, I thought I would try uninstalling and reinstall.  Well, I the app will not install now.  I keep getting Error 963, or try at another time.  the phone does have an SD card in it, but the Google play store app does not appear to be stored in it.  I cleared Cache and Data in settings and also uninstalled Google play updated.  And it still will not load.  Any suggestions?  Very frustrating.

 

 

Moderator edit: Clarified subject

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‎09-06-2018 05:18

‎09-06-2018 05:18

Welcome to the Forums @BitoMom.

 

This seems to be an issue related to Android itself and not Fitbit. I'd say that getting in touch with Google directly would be the best way to go about resolving this situation. There should also be several solutions if you try to google the error code. I did find this link with some steps to fix it, maybe you can find it useful.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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4 REPLIES 4

‎09-06-2018 05:18

‎09-06-2018 05:18

Welcome to the Forums @BitoMom.

 

This seems to be an issue related to Android itself and not Fitbit. I'd say that getting in touch with Google directly would be the best way to go about resolving this situation. There should also be several solutions if you try to google the error code. I did find this link with some steps to fix it, maybe you can find it useful.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎09-06-2018 06:18

In response to LanuzaFitbit

‎09-06-2018 06:18

Thanks, finally I had to unmount the SD card and download app, then remount
SDCard. So far so good.
Jill
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‎09-07-2018 07:35

In response to BitoMom

‎09-07-2018 07:35

Hey @BitoMom.

 

Thanks for the update! Glad to read that everything is working now.

 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other uses.

 

Let me know if you have any further questions! 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎03-19-2020 03:47

‎03-19-2020 03:47

Look like you facing issues because of the mobile system cache problem. Just reboot your mobile it will solve your issue 99%. If you still facing a problem, clear play store app cache. For detailed information on this, check this guide: http://aircartapp.com/fix-google-play-store-error-codes 

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