Exercise duration shown in the dashboard is less than the actual minutes of the activity

[VJ44]

Hi there ,

This happened twice now , my activity duration shown on the exercise tile is less than the total activity duration . However the zone minutes area shows the break down of my activities for the total duration of my walk . I have been changing the phase of my walk throughout the time and it has recorded only the slow phase of my walk on the dashboard . My Fitbit is connected to vitality app and it is important to get these exercise duration recorded accurately so that I get the required points on the vitality app . My phone is one plus 6T.

Is anyone experiencing the same ? 

[charleskn]

@VJ44 How are you recording the walking session? Are you manually starting a walking exercise on your fitbit device, or doing something on your mobile device? Keep in mind the Exercise tile in the web dashboard displays active minutes, which are different than zone minutes.

[VJ44]

Thanks for your reply.I don't do anything on the app or device when I start walking, but the device automatically detects the activity. 

Yesterday I started walking 17:34 and completed the walk 18:21 which is more than 30 mins. But on the dashboard it had recorded only one segment of the activity since 17:34 and upto 15 mins. On the zone minutes there are 3 activities record as moderate activity, brisk walk and then intense activity for the total  duration of the walk. I know zone minutes are different to actual duration of the activities. Also I have gained 59 zone minutes yesterday for the total duration of 47 mins. 

It looks like it's a sync issue to me on the app. But would like to know any workarounds for this issue ? 

Thanks

[charleskn]

Wow, that's crazy. I know the fitbit folks are going to suggest resetting your tracker, and clearing your app cache and data, and possibly re-installing the app. Sorry I don't have anything good to offer.

[VJ44]

Sorry, I missed the reply @charleskn .I am still facing the issue at least once a week. I reset  the tracker frequently than I used to do. Now I send the info to Vitality support, so they add the points manually. Frustrating to all parties. Hopefully there's a fix soon.l

[charleskn]

@VJ44 I am not a Fitbit support person, but here are some thoughts and questions. Hopefully someone from fitbit will chime in, like @AndreaFitbit @LizFitbit @JuanFitbit 

• Which tracker do yo have, and does that seem to accurately track your walks?
• What is the version of the Android OS, and Fitbit App, on your phone?
• Does the app appear to track the minutes correctly, or are the app and dashboard both incorrect? If the are both incorrect, are they in agreement?
  • Screen shots of the app and dashboard might be helpful with accompanying details

If I were just trying something, I would revoke the Vitality access to my Fitbit account, and then go for a walk to see how the walk is represented i the Fitbit app and dashboard. It could be that the link with Vitality is causing an issue, which I see was an issue for another user here (a couple years ago).

My next step would be to clear all the fitbit cache and data, and to uninstall the app. Make sure my phone software is up-to-date, re-install the Fitbit app and re-link my tracker to the Fitbit app. Before linking Vitality, take another test walk to see how things look. The point here is to isolate the problem to Fitbit or the link to Vitality.

If things look good, re-link to Vitality,and test again.

BTW here is a nice link to a Fitbit Troubleshooting guide from Vitality.

Good luck.