Exercise heart reate wrong time zone

[zmaster_ar]

Hi, i'm having a really annoying issue. The heart rate data in an exercise doesn't match the time correctly, it's offset by 3hs and I'm in a timezone that is GMT-3. 

My setup:

• Google watch 2. Fitbit app version 3.36.1 (full version in screenshot, because the forum thinks it's a phone number and it wouldn't let me post it in full), no updates to be found as of now.
• Pixel 8 Pro. Fitbit app version 4.46.fitbit-mobile (full version in screenshot, because the forum thinks it's a phone number and it wouldn't let me post it in full), also no updates as of now.

What i have/have done:

• I've set up the time zone manually to GMT-3. Also changed to an incorrect one and setting it back to the corret one.
• Iv'e checked in https://www.fitbit.com/settings/profile and the time zone is correct.
• I've erased cache, also uninstalled completely fitbit from phone and watch, and reconnected.

I'll leave an example of an exercise. We have in big bold numbers the average ppm of 159, and the graph visible never goes over 116, the zones do correspond to the graph. 
In actuality, the big bold number is correct, but i checked and the graph (and zones) correspond to 3hs later. So we see in a same screen there is something wrong.

 

I'll leave some other screengrabs from the fitbit profile, settings in app and app versions too

   

[zmaster_ar]

I've edited previous post.

[RiekoC]

Hello @zmaster_ar 

By any chance, do you use VPN on your phone? I've read that users who use VPN have had issues with the time in their Fitbit app. When they disable VPN, that corrects the times in their Fitbit app. 

[zmaster_ar]

No, I don't. Well, I occasionally do, but it's a VPN to my own home network. Shouldn't be an issue, right?

[RiekoC]

Hello @zmaster_ar 

It sounds to me like having a VPN to your own home network shouldn't be a problem. Still, you could try disabling your VPN just to rule it out. 

[zmaster_ar]

99% of the time it's not enabled. I only enable it occasionally when I'm out and I need to access something from my network. Usually not near any time when I'm exercising.

[RiekoC]

Hello @zmaster_ar 

Have you looked at your profile information in the Fitbit app to confirm that your location is set correctly there? 

• Tap on the You tab at the bottom of the Today page
• Tap on Edit profile on the page that opens
• Swipe up to Social profile and check the location

[zmaster_ar]

Hi, @RiekoC, yes, it's the same that is set in settings, and it's correct