Exercise heart reate wrong time zone

[zmaster_ar]

Hi, i'm having a really annoying issue. The heart rate data in an exercise doesn't match the time correctly, it's offset by 3hs and I'm in a timezone that is GMT-3. 

My setup:

• Google watch 2. Fitbit app version 3.36.1 (full version in screenshot, because the forum thinks it's a phone number and it wouldn't let me post it in full), no updates to be found as of now.
• Pixel 8 Pro. Fitbit app version 4.46.fitbit-mobile (full version in screenshot, because the forum thinks it's a phone number and it wouldn't let me post it in full), also no updates as of now.

What i have/have done:

• I've set up the time zone manually to GMT-3. Also changed to an incorrect one and setting it back to the corret one.
• Iv'e checked in https://www.fitbit.com/settings/profile and the time zone is correct.
• I've erased cache, also uninstalled completely fitbit from phone and watch, and reconnected.

I'll leave an example of an exercise. We have in big bold numbers the average ppm of 159, and the graph visible never goes over 116, the zones do correspond to the graph. 
In actuality, the big bold number is correct, but i checked and the graph (and zones) correspond to 3hs later. So we see in a same screen there is something wrong.

 

I'll leave some other screengrabs from the fitbit profile, settings in app and app versions too

   

[zmaster_ar]

I've edited previous post.

[RiekoC]

Hello @zmaster_ar 

By any chance, do you use VPN on your phone? I've read that users who use VPN have had issues with the time in their Fitbit app. When they disable VPN, that corrects the times in their Fitbit app. 

[zmaster_ar]

No, I don't. Well, I occasionally do, but it's a VPN to my own home network. Shouldn't be an issue, right?

[RiekoC]

Hello @zmaster_ar 

It sounds to me like having a VPN to your own home network shouldn't be a problem. Still, you could try disabling your VPN just to rule it out. 

[zmaster_ar]

99% of the time it's not enabled. I only enable it occasionally when I'm out and I need to access something from my network. Usually not near any time when I'm exercising.

[RiekoC]

Hello @zmaster_ar 

Have you looked at your profile information in the Fitbit app to confirm that your location is set correctly there? 

• Tap on the You tab at the bottom of the Today page
• Tap on Edit profile on the page that opens
• Swipe up to Social profile and check the location

[zmaster_ar]

Hi, @RiekoC, yes, it's the same that is set in settings, and it's correct 

 

[RiekoC]

Hello @zmaster_ar 

As part of your troubleshooting, did you try changing your location and time zone manually to something else, followed by a sync, then back to the correct location & time zone? 

If so, and that didn't fix the problem, I'm pretty much out of suggestions. 

I hope someone else can chime in with a suggestion that I didn't think of. 

[zmaster_ar]

Thanks for the help, @RiekoC. And indeed i did that to no avail.

It did fix at some point (not exactly sure when or what fixed it) is a similar problem with the sleep tracking time zone (i didn't mentioned it in this post because it was fixed in the preliminary troubleshooting), where it always displayed the time recorded 3 hours ahead.

What is a sign to me that is a bug, is that in the same screen is pulling info from 2 different timezones, or at least displaying it as if they were from different time zones, but in the same screen.

[RiekoC]

Hello @zmaster_ar 

Thanks for confirming you tried changing the time zones, then back. 

I agree that this looks to be a bug. Please use the Feedback option in the Fitbit app to report this bug. 

• Tap on your picture/avatar in the upper right of the Today page in the Fitbit app
• Tap on Feedback in the menu that opens
• Complete the prompts and submit

The feedback reports go to the team for review. 

[zmaster_ar]

Thanks a lot, @RiekoC for all the debugging help. I'm gonna do the feedback as you suggested.