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Exercise missing from Fitbit app but still visible on the website

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‎10-20-2021 00:30 - last edited on ‎10-21-2021 07:05 by Fitbit Moderator

‎10-20-2021 00:30 - last edited on ‎10-21-2021 07:05 by Fitbit Moderator

I'm using app version 3.49.1. A walking exercise I did on October 4th is missing from the app in the exercise history section. Other exercises are there and I can see the exercise on the Fitbit website. Has anyone else got this issue?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-20-2021 13:52

‎10-20-2021 13:52

I'm having this issue with a run I did last Friday. It was there but I went to look at it earlier and it's disappeared. The steps, active zone minutes, floors, etc. are still present for that day and if I go on "Recent" on another run the bar chart still compares this run with the "missing" run which is also still present on the website.

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‎10-20-2021 14:00

In response to parisc

‎10-20-2021 14:00

Not sure if this is a solution or a coincidence, but I went to the app and logged a run for the same time and distance (info taken from the website view of the exercise), Then I refreshed the webpage and saw it had uploaded my run from the app. I then deleted the manually-input run from the website and it synced itself back up onto my app. The original run is now present on the app (map view and all).

 

Again, could be a coincidence but worth a shot as a short-term solution!

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‎11-10-2021 03:36

‎11-10-2021 03:36

Same issue. It took two if my tracked runs and walk and disappeared from the app but still on the website. 

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