help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise tracking

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2017 23:47

‎11-06-2017 23:47

My exercise tracking seems to be bery erratic now. I exercise every day and last week the exercise tracker registered 6 times. Yesterday it said I did no exercise despite a 2 hour walk. Do I now have to manually start it each time I go for a walk or run?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-07-2017 10:35

‎11-07-2017 10:35

Hi, @DouglasPitt! For a walk that long, it's surprising that it didn't track it. I would suggest restarting your tracker a few times to see if that helps. However, I have found that the best way to ensure something gets tracked is to just start and stop the exercise manually.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎11-07-2017 10:35

‎11-07-2017 10:35

Hi, @DouglasPitt! For a walk that long, it's surprising that it didn't track it. I would suggest restarting your tracker a few times to see if that helps. However, I have found that the best way to ensure something gets tracked is to just start and stop the exercise manually.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes

‎11-07-2017 11:48

In response to MakMak

‎11-07-2017 11:48

MakMak,  

 

I can't accept that as a solution.  Two weeks ago I can see that I got all 7 days exercise. I can see the number of walks and runs I have done each day.  It now counts my walking as eliptical exercise and a 30 minute walk which was actually a run. It said I did no exercise yesterday at all. So your solution of starting things off manually is a bit of an excuse for bad app updates. I will give it a week and if an update doesnt appear to put thing right then i'm sorry the Fitbit will be consigned to the drawer. Thanks for responding promptly.

Best Answer
0 Votes