Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Extra steps appear in the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

I keep getting between 20,000 and 100,000 steps appearing in a space of 15 mins on app and starting to get anoying as no info i can trust on this now.

I now its not the watch as one day i hadnt had watch with me loaded app and there they was just appeared that moment

.

Got a fitbit surge not that it matters as the watch still reads correct just the app not

 

 

Moderator edit: subject for clarity 

 

Best Answer
0 Votes
1 REPLY 1

Welcome to the Fitbit Community, @Doey87.

 

Thanks for the details shared in your post. I understand how you are feeling and recommend confirming if you have a MobileTrack paired to your Fitbit account? MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone's sensors to track basic activity data including steps, distance, and calories burned. For more information, see How do I use Fitbit MobileTrack? MobileTrack may override the steps tracked by your Fitbit device and I recommend removing it from your Fitbit account if you're not using it: How do I remove a Fitbit device from my account?

 

By the way, I've moved your post to the Android App board so we can keep our forums organized.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes