Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Ddewberry]

I have the same problem with a charge 4. I sent the new charge 5 back as I thought that was the problem. How will we be notifies when the problem is resolved? Any idea how long it will take?

[sfen]

I have a Samsung S21 and I am having the same issues you are indicating that is affecting Samsung Flip and Fold models.  My phone is recognizing my Fitbit Charge 4 but it is not letting me update my tracker, as I am getting a note that there is a firmware update for my Charge 4, and it is also not syncing.  Is there any ETA on when a fix will be available.  I cannot downgrade my Android 13 update as I am required to have this version to support some of my work related aps.

[RodrigoMFitbit]

Hello everyone!

Thanks for reaching out about the syncing of your Fitbit devices after upgrading to Android 13. This situation has been reported and Fitbit is working on a solution already. In the meantime you can try to use a different mobile device to sync your Fitbit. I greatly appreciate your patience. 

Have a nice day!

[Brvncrzy13]

What is the estimate for getting this resolved?  Just telling us to be patient without a timeline for resolution is very poor customer service

And this has been going on for weeks!

[Kilim]

Updated to Android 13 yesterday 

Also cannot PAIR or SYNC since the update.

I have a Fold 3 and Charge 5

[ClarkChris]

I also have the same issue, latest Samsung update to the Fold 3.  It seems it's mostly Fold and Flip owners.

I even paired it to an old phone and updated the Charge 5 to firmware version 57.20001.188.58, unpaired from the old phone and am unable to set it up again on the Fold 3.  It sees the Charge 5, then stalls on syncing, and eventually fails out.

[HRH64]

I can relate. I am having the same problem. 

[jilllw]

Mine finally did sync after the update, but only after I did a hard reset so I lost over 6000 steps.  I am beyond frustrated with this crappy product.

[JuanFitbit]

Hi everybody ! 

Thank you for your reports and information.

If you have access to another mobile device (e.g. borrowed from someone, old device, etc) where you can install the Fitbit app (min. Android 8+ or iOS 14+), try using that to set up/sync your Fitbit.

Our team is aware of the situation with the Galaxy Z-Flips and Fold models and is currently working on a solution.

If we find out more, we'll let you know here.

Sporty greetings

[MMADroid]

I also have a Samsung Flip 3.  After the recent Android update, no longer able to Sync. I am losing free HSA dollars contributed by my United Healthcare Motion program, daily, since this problem began. I expect Fitbit will reimburse me?? 

[WesDeb]

I agree with you.  And fitbit/ samsung needs to prorate us even if it's only a day or 2. Bets yet a free month for the hassle

[BHWR]

My phone updated on 30th. Fitbit hasn't been able to sync since. Removed the device and tried adding device.  Just keeps trying to connect

[Brucsouza]

so they fixed the issue?

[BDB2]

Same here. Flip 3 and Luxe won"t sync anymore.  Luxe is ok because  it pares up with old phone.  

[Alimarie5]

Apparently there is a Firmware problem, Firbit finally acknowledged it and
said they're working on it. But no ETA, they just said to keep checking
for a fitbit APP update

[Fairygoodlife]

Thankyou for the update.
I gave the same problem on my fold 4 as well.

[txteva]

@jilllw The failure to sync issue is mainly with Samsung Foldables.

Please can you confirm which phone you are using along with Fitbit firmware, Fitbit software & Android version? 

@DavideFitbit Please can you confirm that you are also aware that the new firmware update for Fitbit Charge 5 version 20001.188.58 does not fix the problem? 

[arnav26]

Samsung is having fun

https://twitter.com/SamsungUK/status/1600472941912891393

[goforitbugs]

I have same 

I bought 2 charge 5 thinking faulty 

It's the devs and Google are a joke

[MichelleYap]

Mee toooooo