Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Slippery1]

Reported to Fitbit and even referenced this post and they told me there were no issues. They were denying the problem. After they ran through all the sam diagnosis I had already preformed (Which obviously didn't work). They reset the device, so now on dont even has a watch and couldn't get it reconnected. Then said sorry there is a problem we will come back to you. Absolute ameuters 

[memrymakr51]

Thank you for your update....was going to restart my charger & see
what happens.
Then was going to report as you did. 😉

[Chyung]

It's been two days since my charge 5 synced with my phone.

Tried all the troubleshooting as stated on the website

Tried to unpair and pair again but no success

When I tried to pair it's able to find the charge 5 but doesn't connect

[TSgttwitch]

Happening with my zfold 2. 

[Lumi2004]

as an update on this I got the charge 5 today same issue. I rang Fitbit and they said they have an issue with software with the new. Samsung flip 4 and the fold. They re saying that they re working hard to fix the problem but when asked how long will it take they couldn’t say. So now I have a charge 5 that is new the same as the charge 4 and I cant use them. They said to simply use it on a different phone! Very disappointed 

[LAS92]

My fitbit is not syncing this morning. Last time this happened there were tons of us and I'm guessing fitbit fixed it on their side. I'm hoping they do it again.

[Tmaster007]

Return it. Not even worth it anymore...next watch is a galaxy watch

[Faccmil]

i have the exact same situation!
unusable fitbit device

[Faccmil]

same exact issue....no longer pairs with the phone.....and no i don't have another phone to use..

[Oosaskzs]

This has been my case for the last two weeks after I updated to android 13 on my fold 4 

No acknowledgement from samsung nor fitbit

I gave my fitbit to my brother ( iPhone user) and it works perfectly 

[GWickes]

My Luxe stopped syncing to my Galaxy Z Flip 3, I tried everything and eventually removed it from my Bluetooth etc and now it won't let me set it back up. I've followed every instruction. It's on the charger, I've restarted my Luxe, I've turned Bluetooth off and back on, restarted my phone etc and nothing...

[Cubby12]

Have done the same things



Sent from my T-Mobile 5G Device

[trevor_bartram]

Mostly affecting Samsung Flip & Fold phones but how about the S22+?

These are all recent phones running Android 13.

[k-e]

Thanks for your message, hopefully it is a quick fix!

[jwebbe]

I'm having the same problem on my ZFLIP4 since updating Android 13.

[Bluejack]

That's odd, I have been using Fitbit with my zfold3 until Thursday when I updated to the latest Android version, hoping for a fix. 

[Lexirus]

I also have the luxe, same issues since updating to android 13 on my Z flip 4 phone. Was working fine yesterday. If Fitbit can't get this fixed I will be sending this tracker back. Have been reading the forums and there have been many issues going back as far as July of this year about same issue and this is December. Get it together Fitbit!! This is unacceptable!! If this isn't resolved before my return date is over this hunk of junk will be returned and I will never purchase another one of your products and this is my 3rd Fitbit device!!!

[GWickes]

I got excited to wake up and find a small phone update and it still won't work. I don't have an old phone to use so I guess I can't track anything until Fitbit sort this out! I am fuming! 

[Slippery1]

I found a solution that seems to work for me. Not sure if it's a proper fix but more of a workaround as it's disabling another function. Feel free to contact me directly and I'll pass you my workaround. Reluctant to post here to assist the useless Fitbit team

[Ddewberry]

Does anyone know if other fitness trackers work with the Android 13? If Firbit are going to take weeks to resolve this I think it's best I change to another brand. Thanks guys