Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[LostKiwi]

@AEPS96not yet.  I can say that I have spoken with both Fitbit and Samsung today, and at least Fitbit says they are working on it.  Samsung customer service are horrible and won't even acknowledge an issue; either send in your phone for 5 days, or do a  hard reset - which we should not have to do since it happened after THEIR update screwing up Bluetooth.  At this point, I would stick with Fitbit (if they can fix it in a timely fashion) more than I would buy anything Samsung.  Don't know why they can't work together on this. 

[Phoenix1967]

I've posted to Twitter, too. If they're waiting for Samsung to fix this, it's not going to be a priority... Samsung has a vested interest in NOT fixing it, because people getting fed up with Fitbit are sometimes choosing Galaxy products as replacements.

Fitbit Charge 5 v57.200001.188.58

Samsung Fold 4('22) OS13 

[Lexirus]

That seems to be the question of the day. No one seems to know,and yet they keep selling these devices knowing that there are issues. I will probably be sending mine back,only had it two weeks. Very disappointed as I really like the look of the luxe and this was an early Christmas present,but not going to keep something that doesn't work as advertised.

[LarryB84]

I'm a Charge 5 user with a Samsung Flip3 5G in the UK and like everyone else have found that the tracker does not sync since the update to Android 13 / OneUI 5.0.

Frustratingly I can't rollback as OneUI 5 and Android 13 has made what I can see to be about 0 difference to my user experience except breaking my Fitbit.

As with everyone else I have been fobbed off by tech support with a warranty replacement and have no confidence that this has been escalated. As a premium user I have been able to get Google to refund me my annual subscription and suggest you do the same. See below:

 

 

 

[Greg1982]

It's on Fitbit.  Make sure your product works when your partner updates their software. 

[kjasonadams]

This is comical. My device has not had a sync with my phone since 27th Nov. What happened to one of the best fitness trackers? Google. 

[dimond604]

Same here on the Z fold 4

[Antodv84]

You're right, I was so excited I didn't realize it was the monthly security update....

[MrRubbs]

Well, ditching a watch I've only had a few months to buy one that costs more and Much lower battery life ain't going to happen, plus this will be the last time I buy Samsung!

[Kyonakata]

120% agree , fitbit will be my last product.

[SunsetRunner]

Mine first went to crap last Wednesday when I updated to Android 13 on my FLIP 3.  It was still detectable via Bluetooth. Not anymore. This is utterly ridiculous. 

[Hans026]

Also Samsung watches and even bleutooth connections to cars won't work propperly with the Samsung Android 13 update, see link.
https://r2.community.samsung.com/t5/Galaxy-Store-Apps-more/Bluetooth-issues-emerge-in-stable-Samsung...

[sutty61]

i had same issue last week, with charge 4, contacted fitbit who sent a new device which arrived today and that wont pair either so looks as if it could well be the 2 updates samsung did, first was the 4th second was the 9th 

[Cherieuk]

This may be the best answer but it is not a solution for Luxe owners who have Flips or Folds.  The team has been aware of the situation for at least a week and still no update.  I don't have a second phone to use and am very unimpressed with the customer service.

[huddie]

@Hans026 I'm not sure this is the same issue. Communicator is referring to a Bluetooth problem with Android 13/ OneUI on S22 phones, not Z Fold phones. Since they claimed on 6th November that Samsung had issued a fix, this is less likely again to be the problem we are experiencing.

[Hans026]

The problem is the Samsung update to Android 13, something with the Bluetooth Stack. Not only Fibit users are in trouble but also Samsung watch users and a lot of more different bluetooth devices will not sync or connect.

[rduke982]

I agree! The customer service is awful. It is like they don't care about the customer. There should be a fix by now!

[Claygriffith01]

That's not true.  I have two Galaxy watches and both work great.  Also an amazfit band 5 working great. Only the Fitbit is failing.  

[sutty61]

they did another update on the 9th but it still not resolved pairing issues

[huddie]

@Hans026 It's not as simple as this I'm afraid. Some Samsung / Android 13 / OneUI 5 users are reporting the problem as resolved (such as Communicator) or that they're unaffected. All we know is that anyone with a Z Fold phone, Android 13 / OneUI 5 and an affected Fitbit watch can no longer sync. Making assumptions could lead others on this thread down the wrong path. Let's wait and see...