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Feedback about Versa 2 - My personal experience

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‎12-31-2020 14:19 - last edited on ‎01-04-2021 18:13 by Fitbit Moderator

‎12-31-2020 14:19 - last edited on ‎01-04-2021 18:13 by Fitbit Moderator

Just got a Versa 2  after reading some positive reviews.  Step counting is horrible, and I did not realize that is just how it is on Fitbits after reading the forums here.  I sincerely wish I had read these before I purchased this.


Secondly, as mentioned on another thread, cannot install Fitbit Find My Phone because of some incompatibility even though my Fitbit App on the Phone and the Fitbit Firmware itself are completely up to date.

Every app has low reviews, are buggy, and every decent clock face costs money.   Location is slow and inaccurate.  I cannot overstate how underwhelming this experience has been right out of the box.  Will be returning

 

Moderator Edit: Clarified subject

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‎12-31-2020 14:48

‎12-31-2020 14:48

Sorry you are having problems with your new Fitbit, @devinnnyc. Fortunately that has not been my experience with the various Fitbit devices I have had over the years.  Best of luck with whatever replacement fitness tracker you choose.

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‎01-04-2021 18:12 - edited ‎01-04-2021 18:13

In response to USAF-Larry

‎01-04-2021 18:12 - edited ‎01-04-2021 18:13

Hi @devinnnyc, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

@USAF-Larry Thanks for your post.

 

Let me know if you have any additional questions, I'll be around.

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