Fit bit won't turn on

[QueenTia]

I took off my fit bit alta for a month or so just to take a break but now it won't charge back up.  I can't get it back on. Any suggestions? 

[RobertoME]

Hi there @QueenTia, nice to see you again, I was reading your tracker is not responding after the break. In this case I would recommend to try a restart:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
   
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

If this is not addressing the issue, perhaps the tracker is not receiving charge. For this I would suggest to review the following:

Dust and debris can accumulate over time and prevent a charge. So clean the charging contacts on the back of your tracker to ensure they stay bronze or gold in color.  You can use a toothpick or a toothbrush with rubbing alcohol. Make sure not to scrape the contacts with a wire brush or anything metal, since this can damage the plating and cause corrosion. If you use a toothbrush, dry with a cloth or tissue before charging.

Other caused is the USB port or outlet is faulty. So If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can review if the tracker isn't connected securely to the charging cable too.

See you around and hope this helps.