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FitBit Ionic - FitBit Android App crashes when opening, app unusable at this point.

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‎07-14-2018 13:40

‎07-14-2018 13:40

The last couple of days the Fitbit Android app has started to crash every time I try to start it on  my phone.

I have uninstalled and re-installed the app several times with no luck. 

App worked fine for the last 2 weeks on my my new phone, now all of a sudden, it just does nothing but crash when starting. I never even get to the point where I get to the interface.

The version of the app I am running is 2.74.2 and my phone is a Motorola Z2 Play running Android 7.1.1.

Really need this to be fixed, while I know the stock answer is going to be "Sync it with your dongle & PC", that is not an acceptable answer, I am not going to carry my laptop around to just sync my watch. 

 

HELP!!

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4 REPLIES 4

‎07-14-2018 13:42

‎07-14-2018 13:42

The last couple of days the Fitbit Android app has started to crash every time I try to start it on my phone.

I have uninstalled and re-installed the app several times with no luck.

App worked fine for the last 2 weeks on my my new phone, now all of a sudden, it just does nothing but crash when starting. I never even get to the point where I get to the interface.

The version of the app I am running is 2.74.2 and my phone is a Motorola Z2 Play running Android 7.1.1.

Really need this to be fixed, while I know the stock answer is going to be "Sync it with your dongle & PC", that is not an acceptable answer, I am not going to carry my laptop around to just sync my watch.

 

HELP!!

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0 Votes

‎07-14-2018 13:56

‎07-14-2018 13:56

Hi @Gregc63

 

Same Fitbit app here and using Android 8. I've not had any problems.

 

Try having bluetooth off and logging into the app?  Is there a particular point where you crash?

Stepping in the U.S.A. since September 2013. Android 14

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‎07-14-2018 14:02 - edited ‎07-14-2018 14:04

In response to Odyssey13

‎07-14-2018 14:02 - edited ‎07-14-2018 14:04

Hi @Odyssey13 , 

Thanks for the reply!

I've tried it with Bluetooth off and on, same behavior.

App crashes as it's being launched, completely unusable as of now.

Unfortunately, I do not know when this phone will be upgraded to Android 8 either.

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‎07-14-2018 14:31

In response to Gregc63

‎07-14-2018 14:31

Did you see the post from Moderator @RobertoME a few days ago? He had some suggestions on what might work - click to view it

 

 

Stepping in the U.S.A. since September 2013. Android 14

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