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Sense notifications not received and unable to change from Celsius

yesterday - last edited 14 hours ago by Fitbit Moderator

yesterday - last edited 14 hours ago by Fitbit Moderator

My Fitbit Sense has been stuck on Celsius for at least half the year. I have made sure that all settings are correct and have updated the software. In addition, I no longer am receiving text or phone call notifications on my Sense. I have checked for settings (nothing had changed) and have uninstalled the app, then reinstalled it. Nothing has changed. I'm very frustrated because I have missed several important texts abd phone calls. Help is needed immediately..

 

Moderator edit: updated subject for clarity

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13 hours ago

13 hours ago

Hello @MrsDinPA!  Welcome to the Fitbit Community! It's great to have you here!

Thank you for letting us know that your Sense is not receiving notifications and you can't change Celsius degrees.

I appreciate all the steps you have tried before contacting us. 

You can take a view to the following help article and verify all the required settings to notifications, I know you verified some settings but it is necessary to have all: How do I get notifications from my phone on my Fitbit device 

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