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Fitbit Alta not syncing with app

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‎08-29-2023 13:43 - last edited on ‎08-30-2023 12:52 by Fitbit Moderator

‎08-29-2023 13:43 - last edited on ‎08-30-2023 12:52 by Fitbit Moderator

Got mt Alta in 2018 & it has always worked fine but lately it doesn't want to sync with the app. I have gone through all the steps reset helped it the last 2 times. It seems I am having to do this every month, why? Why am I having to do this. It's very annoying to keep having to reset.

Moderator edit: Subject for clarity.

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‎08-30-2023 12:55

‎08-30-2023 12:55

@Eeyoregal Welcome to the forums. I will be happy to assist you getting your Fitbit Alta to sync again. 

Thanks for the initiative to solve this on your own and for the explanation. Please make sure that your Fitbit app is up to date. I suggest you take a look at the following article: Why won't my Fitbit device sync?. Here you find troubleshooting tips for this scenario. 

RodrigoM | Community Moderator, Fitbit

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‎08-30-2023 12:55

‎08-30-2023 12:55

@Eeyoregal Welcome to the forums. I will be happy to assist you getting your Fitbit Alta to sync again. 

Thanks for the initiative to solve this on your own and for the explanation. Please make sure that your Fitbit app is up to date. I suggest you take a look at the following article: Why won't my Fitbit device sync?. Here you find troubleshooting tips for this scenario. 

RodrigoM | Community Moderator, Fitbit

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