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Fitbit Alta won't receive texts

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‎01-21-2019 12:24 - last edited on ‎01-22-2019 06:31 by Fitbit Moderator

‎01-21-2019 12:24 - last edited on ‎01-22-2019 06:31 by Fitbit Moderator

 I have a samsung-sm-j727v phone and my fitbit alta doesn't receive calls or texts. I have tried turning my bluetooth off and on. I have the notifications turned on on the fitbit app for calls and texts and I have restarted my phone. It doesn't seem like my bluetooth will connect to my fitbit. It shows as an available device and I try to pair it but it never connects.

 

 

Moderator edit: Clarified subject

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‎01-22-2019 06:28

‎01-22-2019 06:28

Welcome to the Forums @Lisamarie0103.

 

Thanks for bringing this up and what you have already tried to get the notifications to work.

 

This might be happening because the Galaxy J7 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps for the notifications.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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