Fitbit Android app stopped syncing with Strava

[bluevoodooiv]

The app version is 4.02.1.

It used to sync my bike rides with Strava, but since couple of days stopped.

I reconnected the both apps, to no avail.

Any suggestions?

Moderator edit: Subject for clarity.

[RodrigoMFitbit]

@bluevoodooiv Nice to see you in the forums again. Thanks for the explanation and your initiative to try and solve this on your own. 

Did you reconnect the apps like this? How do I troubleshoot apps on my Fitbit device?. Make sure to revoke the connection and then set them up again. We shall see if other users experience the same. Thanks again!

[bluevoodooiv]

I revoked the connections. Then I reconnected again. The result is that my Strava activities do not show in my Fitbit app and online dashboard. My Fitbit tracked activities show on my Strava dashboard, so they sync from Fitbit to Strava, but not from Strava to Fitbit, and this is what I need.

I like my Fitbit Charge 6, but I'm thinking to return it. It is perfect piece of hardware, let down by the software. The Android app is broken on so many levels, it's nearly useless to me.

I can understand sync problems with other services as Strava, but how would you explain this:

If it wasn't so sad to me, it would be almost funny.

Really? No one?

The sync with Strava is so important core functionality! You cannot just ignore it.

Please fix it asap.

This is utterly inacceptable. Google, we know you are the almighty corporation, and you care for us a little bit less than the last year's snowfall statistics in the Sahara, but still you surely do not exist in a vacuum.

Your contempt for your users is really mind-boggling.

I am so terribly sorry to ever buy a product of yours.

Never again.

It seems there is some kind of rudimentary sync with Strava now:

However there is no details, there is no map, and the spent energy is wrong:

The calories on Strava are reported as 1011, and in Fitbit 795, which means that they are not counted correctly toward my daily spending in Fitbit.

Google, what is going on?

Why, Google, why?

This is what people use this app for. And you crippled it.

Why, Google, why?

[RodrigoMFitbit]

@bluevoodooiv Thank you for the screenshots and how the situation has developed lately. I am glad to read that the two way communication with Strava is working again. However, sorry to see that not all details are being received and some are incorrect on your Fitbit account compared to Strava.

Please make sure that your Fitbit App is up to date. We shall see if other users are affected by this and we will continue monitoring the situation. Thanks again for bringing this to our attention. 

[bluevoodooiv]

Fitbit Android app stopped syncing with Strava again...

I wish I have never bought Charge 6.

Google, I know you have bigger issues to tackle, but this is essential core functionality for a lot of people.