Fitbit App Scrolling problem

[evabee]

I am using the android version of the fitbit app. All of a sudden, there is a scrolling issue where I cannot scroll to data on the add meal and weight pages. This makes it very difficult to use. Even stranger, my wife has the exact same phone I do (pixel 6a) the the app works fine for her. I un-installed and re-installed the app with no success. Any help with this strange problem would be apprecialted.

[Gr4ndp4]

Hi, @evabee welcome to the community, you will see there are other threads reporting this issue which has been escalated, there will no doubt be an announcement once there's a fix.

Cheers

[JuanFitbit]

@Gr4ndp4 Thank you for your help . 

@evabee , A warm welcome to the Community ! Thank you for your reports. 

Could you please let us know what phone model you are using and it's Android version?
If possible could you please attach a screenshot on your reply, so that I can see hat you are looking at in the app. 

In the meantime please on your phone go to settings > Apps >Fitbit App and clear the cache. 
Restart your phone (on/off)
Open the Fitbit App and verify if the issue persists. 

[dointhebestican]

Has there been a resolution to the scrolling issue?

[JuanFitbit]

@dointhebestican , Nice to see you around. Thank you for your message. 
It seems that there is an issue with the Pixel phones and the Android app. Our team has been informed and they are looking into this.
I suggest you to follow this thread: Pixel phones - Recent and Frequent food have their tops cropped off at the top of the screen.

We will be posting all updates over there. 

[BABradley]

No resolution for me, so far.

[JuanFitbit · Accepted solution]

@BABradley Thank you for your message. 
I recommend you too to follow the linked thread. We'll be posting all updates there. So that you all get informed at the same time.  Pixel phones - Recent and Frequent food have their tops cropped off at the top of the screen.

[BABradley]

After I reached customer service by phone and discussed the problem it was determined to return the wrist unit since it was still under warranty. With the clock face not shutting off the battery was draining fast. I expect a replacement within the next few days.

[BABradley]

Referring to the link noted above: no suggestion from the community or from Fitbit fixed the problem.

[JuanFitbit]

@BABradley , Thank you for your messages. 
As stated before. Our team is aware and working on this. 
There is no solution yet. In the main thread (link shared) we will be posting any update that we receive from our team. 

Keep an eye on the main thread for any update that we are going to post. 

[BABradley]

I think I did "reply to this post."


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