Fitbit App adds random number of steps every morning.

[VBK]

I recently acquired Samsung 21 5G, updated the app to version 3.51.1 (20263635).

Every day morning when the app syncs it randomly updates the steps with incorrect number (e.g. today it added 9600+steps. before the sync my inspire 2 showed 100 steps. After the sync it changed to one shown in the app).

Is this a known issue and is there an update planned for the app to fix this issue?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @VBK.

I'm sorry to hear about the difficulties you experienced with the Fitbit App. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[VBK · Accepted solution]

Yes, this issue is resolved after contacting customer support.

"Mobile Track" was also in my app. After turning it off it is working fine.

Thanks.

[EdsonFitbit]

Thanks for your response, @VBK.

I'm glad to hear that you've been able to resolve the issue with your extra steps.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.