Fitbit App does not start Sync when launched

[Andhanni]

Okay so I own a Fitbit Blaze and have noticed that when I launch my app on my phone, it does not start to auto sync on my AT&T Mobility Android.  Sometimes I have to repeatably hold down the app to get the sync to start.  I am wondering if anyone else is experiencing similar issues or problems?

Thanks

[LanuzaFitbit]

Hello @Andhanni.

We haven't received any more reports of that happening at the moment, but I'd like to look into it. In this case I'd like to recommend that you try to restart your Fitbit and the mobile device itself. To restart your Blaze, please try the following steps:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. The Fitbit should then restart.

After doing this on the Blaze and restarting your mobile, please give it another shot. 

Look forward to your reply. 

[Andhanni]

Hi LanuzaFitbit:

Thanks... BTDT, but will do it again.

--
Joel E. Natt, CISSP CRISC CTGA

"No. Try not. Do... or do not. There is no try." - Yoda

[Andhanni]

Hi LanuzaFitbit:

Thanks... BTDT, but will do it again.

--
Joel E. Natt, CISSP CRISC CTGA

"No. Try not. Do... or do not. There is no try." - Yoda

[LanuzaFitbit]

Hey @Andhanni! 

Please do and keep me posted on how it goes. If it doesn't do the trick will look towards other alternatives.

Look forward to your reply.