help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App doesn't show exercise info for time in heart rate zones after a walk

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-05-2019 11:42

‎11-05-2019 11:42

I use a Fitbit Charge 3 with my Samsung Note 10 and the Fitbit app on it.  After I record a walk, data shows up for 5 of the walk parameters, but not for exercise in heart rate zones (minutes).  How can I get this data to display?

Best Answer
0 Votes
2 REPLIES 2

‎11-07-2019 08:12 - last edited on ‎03-07-2025 08:18 by Fitbit Moderator

‎11-07-2019 08:12 - last edited on ‎03-07-2025 08:18 by Fitbit Moderator

@seibron Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your missing heart rate data. How are you recording these activities? Could you share a screenshot of what you are seeing on your account. Try logging out from the app, restart your phone and log back in.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-09-2019 09:02

In response to AlvaroFitbit

‎11-09-2019 09:02

Screenshot_20191109-113504_Fitbit.jpg

 

Screenshot_20191109-113209_Fitbit.jpg

There are 2 screenshots above.  Normally, I begin logging my walks by touching the little clock icon to the right of "5 of 5 days" in the first shot.  This starts the clock and GPS tracking of my route.  When I do this, I get bar graphs of each of the six tracking parameters by swiping left and right at the end of the walk.  But, as shown for all of the days except the last in the 2nd screenshot, there is no bar graph for heart rate zones.

 

The heart rate bar that shows resulted when I just began walking, without using the little clock to begin recording.  Apparently, after 10 minutes of walking it began recording the walk as exercise.  For this walk, I got heart rate info, but no GPS route tracking.

 

How can I get heart rate bars when I begin my walk with the little clock and GPS tracking?  Closing and resetting the app and restarting the phone have no effect.

Best Answer
0 Votes