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Fitbit App for android give sync error since update

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‎03-08-2017 07:20

‎03-08-2017 07:20

I updated the app (android, samsung A5) a few hours ago, and since then i can't sync my Charge HR anymore? are there more with this problem, is it because of the update?

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‎03-08-2017 13:56 - edited ‎03-08-2017 13:58

‎03-08-2017 13:56 - edited ‎03-08-2017 13:58

@dgroen

 

Lots of problems syncing with Android app and any devices which are not on the compatibility list. 

 

The Samsung A5 is not on the list, this doesn't mean it won't work it just means not tested and no changes to Fitbit devices/app to support device.

 

Some things you can try here:

 

http://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&c=Topics%3ASyncing&fs=Search&pn=1

 

Keep an eye on this page as new Android devices are added as they are tested.

 

https://www.fitbit.com/au/devices

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