Fitbit App not working properly

[jeffreywatson20]

Android App is not showing anything current except steps.

In fact, it has not since early may.

If I look into nutritional value it is adding everything I in putted since early May.

When is a fix happening?

Moderator edit: Subject for clarity.

[SunsetRunner]

Hello @jeffreywatson20 

Try uninstalling the Fitbit App, turn your phone off for 1-2 mins then restart your phone and reinstall the Fitbit App. You will not lose any data reinstalling the App. Just log back in as you usually would once the reinstall is complete. If the problem persist you can try restarting your Fitbit Tracker. Look here to see how it’s done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm (you will also not lose your data doing a restart)

😉Let me know if that fixed the problem 

[RodrigoMFitbit · Accepted solution]

@SunsetRunner Thank you very much for your help. 

@jeffreywatson20 Welcome back to the forums. Thanks for reaching out regarding the information shown on the Fitbit app. I will be happy to help you with that. 

Please make sure that the Fitbit app is up to date. If your device recently synced, please try logging out of your account and then back in. This will load all information on the Fitbit app again. 

Regarding the logged food, there is currently an issue affecting this tool specifically. You have most certainly been affected too. This has been escalated already. Let´s wait for the next app update. I appreciate your patience. 

Have a nice day!

[Girasoles]

Thank you. That worked. I had tried deleting app but didn’t turn phone off and it work. Did as you suggested and it worked.