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Fitbit App requires daily sign in

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‎01-29-2025 05:41

‎01-29-2025 05:41

I have a Samsung S24+ with the current Fitbit app installed. For about the last week, every morning when I open the app it requires me to sign in again. Why? This has never happened before and I have been using the app for six years (prior versions obviously). Thanks.

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‎01-29-2025 06:59

‎01-29-2025 06:59

I have two Google phones and an iPhone I have not had to sign in on any one of them. So I would look at your configuration of your phone? If it is clearing your Fitbit app cache or storage this would cause it to ask you to re-sign in. YMMV. 

Fitbit Ionic 72.1.15 (recalled), Fitbit Sense 128.6.17 and Pixel Watch 2 BP3A.250905.014.W3.
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‎01-29-2025 10:00

‎01-29-2025 10:00

I'm not sure why your phone / app is doing that. You could try uninstalling the app and then re-installing it > login and pay attention to any & all permissions requests that appear. I have not had to sign into the Fitbit app in months, since first setting up my new phone (Android).

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‎01-29-2025 19:53

‎01-29-2025 19:53

Hi @SC19 - in the last days it suddenly happened to me, that I found I was unexpectedly logged out.

One time it said the server was down. Possibly if there is a server outage you will get logged out.

It doesn't explain your more frequent forced logouts.

Perhaps make sure the app cannot be optimized and is allowed to run in background.

Author | ch, passion for improvement.

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‎01-30-2025 07:06

‎01-30-2025 07:06

@SC19   I moved your post to the Android app forum, a better fit for your issue.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-30-2025 14:17

In response to LZeeW

‎01-30-2025 14:17

Hi everybody!  A warm welcome to the Community! Thank you for your reports. 

Our team had identified the issue and worked a solution for it. 
Please make sure that you have the latest Fitbit App version installed (4.35). 
If so, then restart your phone (off/on) and try to log in again. 
Let us know how it goes.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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