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Fitbit App won't open

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‎08-16-2017 15:23 - last edited on ‎08-17-2017 04:20 by Fitbit Moderator

‎08-16-2017 15:23 - last edited on ‎08-17-2017 04:20 by Fitbit Moderator

Flex 2 is paired to my phone but the app will not open. I have tried installing and uninstalling and pairing and unpairing the flex 2 but nothing is working. Help!

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎08-17-2017 00:03 - edited ‎08-17-2017 00:06

‎08-17-2017 00:03 - edited ‎08-17-2017 00:06

Did you try uninstalling the app, restarting your phone and then reinstalling the app? That is the sequence that seems to work.

 

Edited to add - What phone do you have? Is it on the Compatable Devices list?

Compatible Devices List

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-17-2017 01:56

In response to NellyG

‎08-17-2017 01:56

Tried this and its still not working
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‎08-17-2017 01:57

In response to JulieD21

‎08-17-2017 01:57

Is your phone on the compatable devices list?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-17-2017 02:04

In response to NellyG

‎08-17-2017 02:04

It says it is and my flex has paired ok
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‎08-17-2017 02:04

In response to NellyG

‎08-17-2017 02:04

It says it is and my flex has paired ok
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