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Fitbit Blaze wont sync and stopped counting steps

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‎11-04-2016 09:39 - last edited on ‎11-09-2016 03:12 by Moderator Alum

‎11-04-2016 09:39 - last edited on ‎11-09-2016 03:12 by Moderator Alum

I have had my Blaze now for about 6 months and was extremely happy with it but recently it has stopped syncing with my phone and also stopped counting steps.  I have tried to turn it off an on again several times.  I am really disappointed as I have spent a lot of money on this and also on the various frames and straps.  Can you please advise what I can do to resolve this issue.

 

Thank you

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎11-09-2016 03:14

‎11-09-2016 03:14

It's great to see you around @SmallWonder83. Regarding the steps, I recommend restarting your Blaze. Now, about the syncing, please follow our syncing troubleshoot. If these steps don't work, feel free to get in touch with our support team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-28-2018 06:05

In response to AlejandraFitbit

‎05-28-2018 06:05

Hi Alejandra

 

Thanks for the quick response but I have already taken this action numerous times and there has been no improvement.

 

 

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