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If your Fitbit Charge 5 is showing a black screen despite being almost fully charged, here are a few steps you can try to troubleshoot the issue:
Restart your Fitbit: Press and hold the side button on your Charge 5 for about 10 seconds until the Fitbit logo appears on the screen. This action will force a restart and might resolve the black screen problem.
Check for firmware updates: Make sure your Fitbit Charge 5 has the latest firmware installed. Open the Fitbit app on your connected smartphone, go to the device settings for your Charge 5, and check for any available updates. If an update is available, follow the on-screen instructions to install it.
Clean the charging contacts: Ensure that the charging contacts on your Fitbit and the charging cable are clean and free from any debris or residue. Use a soft, dry cloth to wipe the contacts gently. Sometimes, a poor connection due to dirt or grime can cause display issues.
Try a different charger and cable: Test if the issue is related to the charger or cable. Use a different charging cable and plug it into a different power source (e.g., USB port on a computer or a different wall adapter) to charge your Fitbit. If the screen turns on with a different charger, it indicates a problem with the original charger or cable.
Perform a factory reset: If the above steps don't resolve the issue, you can try performing a factory reset on your Fitbit Charge 5. Keep in mind that a factory reset will erase all data on the device, so only proceed with this step if necessary. Instructions for performing a factory reset can typically be found in the Fitbit support documentation or on the https://help.fitbit.com/articles/en_US/Help_article/1186.htm .
