Fitbit Deep Sleep NOT Calculating Correctly Since Recent Update

[SunriseRun458]

I take screenshots when I wake up in middle of night go back to sleep.  When I get up I compare the screenshots there is often less deep sleep. We can't edit specific categories not should we have to millions of people and our doctors rely on this data for assessment and treatment effectiveness. Customer service no longer provides email support. Have sent 3 emails to developers no response. Developers can't fix problems unless they are aware of them. How can we get attention to this? Any assistance is appreciated. 

[Gordon-C]

Hi @SunriseRun458 

You have a lot of concerns here, so let me see if I can understand the problems.

1. It sounds like you believe the Device & Fitbit mobile app should be recording more deep sleep than it is.  How are you determining we are not recording as much deep sleep?   Are you comparing us with another device that tracks sleep?  Can you provide specific examples?
2. Is the problem that the deep sleep displayed in the mobile app is not correct or the data returned through the Web APIs is not correct?
3. You are correct, we do not allow users to manually enter or edit the sleep stages in the mobile app or Web APIs.  The information in your sleep stages is determined by recording heart rate and movement while sleeping, then running that data through our algorithms.  
4. We discontinued support for users to initiate conversations via email to the Web API Support team.  In the automatic reply, you should have received instructions for how to contact the Web API support team.  

Gordon

[SunriseRun458]

Hello Gordon I know Deep Sleep is calculating wrong because I take screenshots of the dashboard when I wake up in the middle of the night and compare to screenshots I take when I actually get up. Deep sleep sometimes disappears from earlier in the night and occasionally adds it where there wasn't any earlier. I have sent several emails with photos to android@fitbit.com which is listed on google play store as developer contact; no responses whatsoever. Emails sent to https://contact.fitbit.com sends response that states no longer provides email support no other info. I am replying to you on my cell there is not an option to attach screenshots.  What is the correct contact info for the developers? The second email in this post is incorrect; when I post my reply it changes to what you see. Any assistance would be appreciated. 

[Gordon-C]

Hi @SunriseRun458    

I'm not familiar with those methods you're using to contact Fitbit support.   Since this problem seems related to the mobile app, let's start by moving your post to the Android forum community.  Hopefully, someone there can assist you.

Gordon